Program and service management at Universiti Utara Malaysia: how satisfied are the graduates? / Reynaldo Gacho Segumpan and Joanna Soraya Abu Zahari

This descriptive research dealt with the programme and service satisfaction of graduates in terms of (1) Curriculum, (2) Career and Counseling Services, (3) Teaching Staff, and (4) Facilities at Universiti Utara Malaysia. Differences in satisfaction were also ascertained when the respondents were grouped by demographic characteristics such as gender, ethnicity, entry qualification, field of study, and work status. Data were gathered using a survey questionnaire and analyzed using descriptive and inferential statistics via the SPSS at 0.05 significance level. Findings showed that, overall, the respondents were satisfied most with Facilities, followed by Curriculum and Teaching Staff, and then Career and Counseling Services. “Library” was rated the highest for Facilities, “inculcation of positive values” for Curriculum, “qualifications” for Teaching Staff, and “information on job and career opportunities and further studies” for Career and Counseling Services. There were significant differences in the respondents’ satisfaction across the four components when grouped by demographic characteristics. Recommendations are offered and the implications of the findings are discussed

Women empowerment and job performance: Empirical evidence from academia

How women compare with men in terms of empowerment and work performance in an academic setting was the main objective of this descriptive-correlation study. The moderating effects of age, work experience, educational qualification, and family role were also examined. Respondents of the study included 263 randomly selected academic staff of a government university; two-thirds of whom were female and one-third were male. Findings showed that women had a "high" empowerment level while men had "moderate" empowerment. Significant differences in empowerment mean scores were noted in terms of age among women, and in terms of educational qualification among men. Educational qualification came out as a significant predictor of empowerment among women, while age and work experience were significant predictors for men. Work performance for both groups was "outstanding," but women had significantly higher mean score than their male counterparts. Likewise, significant differences in work performance were observed as regards educational qualification for both groups, and in addition, with regard to the role in the family for men. Significant predictors of work performance included educational qualification among the women, and age among the men. Empowerment and work performance were not statistically correlated

Program and Service Management at Universiti Utara Malaysia: How Satisfied are the Graduates?

This descriptive research dealt with the programme and service satisfaction of graduates in terms of (1) Curriculum, (2) Career and Counseling Services, (3) Teaching Staff, and (4) Facilities at Universiti Utara Malaysia. Differences in satisfaction were also ascertained when the respondents were grouped by demographic characteristics such as gender, ethnicity, entry qualification, field of study, and work status. Data were gathered using a survey questionnaire and analyzed using descriptive and inferential statistics via the SPSS at 0.05 significance level. Findings showed that, overall, the respondents were satisfied most with Facilities, followed by Curriculum and Teaching Staff, and then Career and Counseling Services. “Library” was rated the highest for Facilities, “inculcation of positive values” for Curriculum, “qualifications” for Teaching Staff, and “information on job and career opportunities and further studies” for Career and Counseling Services. There were significant differences in the respondents’ satisfaction across the four components when grouped by demographic characteristics. Recommendations are offered and the implications of the findings are discussed